Custom Hotel Furniture Service
7 * 24 hours service
Starjoy Furniture after-sales service process example, you can adjust and optimize according to the actual situation
● Information recording: We record the customer's basic information (such as hotel name, contact person, contact information), problem description (including furniture type, problem phenomenon, occurrence time, etc.) and the customer's expected resolution time in detail.
● Work order generation: Based on the collected information, we generate work order in the after-sales service system and assign them to the corresponding after-sales service personnel or technical team.
● Professional diagnosis: If necessary, we send professional technicians to the site for detailed inspection to confirm the cause of the problem and the parts that need to be repaired or replaced.
● Plan formulation: Based on the diagnosis result, we formulate specific repair, replacement or compensation plan and communicate with customers to confirm.
● Replacement service: If parts or entire pieces of furniture need to be replaced, we arrange logistics delivery in a timely manner to ensure that the replacement is in place in time, and guide customers to replace or arrange professional personnel to replace on-site.
● Customer acceptance: We invite customers to conduct acceptance, confirm that the problem has been solved and collect customer feedback.
● Satisfaction survey: We collect customer satisfaction evaluation on after-sales service through questionnaire or telephone follow-up visit.
● Service summary: We regularly analyze after-sales service data, summarize problem and improvement point encountered in the service, and continuously optimize service process and improve service quality.
● Establish long-term relationships: We strengthen our connection with customers and establish long-term cooperative relationships by providing value-added service (such as furniture maintenance knowledge, preferential activities, etc.).
What Customers Say?
Here's what some of our clients have to say about their journey with us:
★★★★★
As a procurement specialist for a luxury hotel, I am highly impressed by Starjoy Hotel Furniture's offerings. Their dedication to quality and design is evident in every piece they produce. The craftsmanship reflects an exceptional standard, suitable for high-end hotel environments. Their robust supply chain and ability to meet tight deadlines are noteworthy, with a production cycle that adheres to industry expectations.
The comprehensive after-sales support, including a generous warranty and proactive maintenance services, underscores their commitment to long-term client satisfaction. Overall, Starjoy exemplifies the ideal balance of quality, efficiency, and service that a luxury hotel demands.
--- From Australian
★★★★★
Starjoy Hotel Furniture has consistently demonstrated excellence in their field. Their extensive experience and innovative approach make them a standout choice for five-star hotel projects. The integration of advanced manufacturing techniques ensures that their furniture not only meets but often exceeds our stringent quality standards.
Their proactive service, including a well-managed supply chain and prompt response times, significantly enhances the procurement process. The detailed attention given to product durability and aesthetic appeal ensures that their furniture aligns with our hotel's high expectations. Starjoy’s commitment to both product and service excellence makes them a reliable partner in our luxury hospitality projects.
--- From Beijing
★★★★★
In our extensive experience working with premium hotel suppliers, Starjoy Hotel Furniture has proven to be a top-tier provider. Their sophisticated design and high-quality production capabilities cater perfectly to the demands of a luxury hospitality environment.
The effectiveness of their service network, with a guarantee of timely on-site support and comprehensive maintenance services, speaks to their professionalism. The ability to deliver custom solutions while maintaining exceptional quality control is a key advantage. Starjoy’s attention to detail and commitment to innovation solidify their position as a leading choice for upscale hotel furnishings.
--- From Cambodia
★★★★★
Starjoy Hotel Furniture has demonstrated a strong capability in delivering high-end furniture solutions tailored to the needs of five-star hotels. Their attention to detail in both design and manufacturing is evident, resulting in products that enhance the luxury experience we offer our guests.
The efficiency of their production cycle and the reliability of their service network, including rapid response times and effective maintenance solutions, are crucial for maintaining operational excellence. Starjoy’s ability to combine innovative design with robust functionality ensures their products meet the demanding standards of premium hospitality environments. Their dedication to quality and client satisfaction makes them a commendable choice for our hotel projects.
--- From Beijing
Get Hotel Furniture Customization Solution
Contact Starjoy today to learn more about Starjoy's custom furniture solution and how we can help enhance your hotel interior.
FAQ
About Cooperation Process
How long does the cooperation process take?
The time for the cooperation process depends on your specific need and order volume. Generally speaking, it may take weeks to months from demand confirmation to logistics delivery.
How to start working with your company?
You can contact us through our official website or contact information, and our sales team will be happy to assist you.
About Products and Services
Who will bear the freight and tariffs?
Freight is usually borne by the buyer, and the specific cost will be calculated based on factor such as the volume of the goods, transportation method and distance. Taxes such as tariffs and value-added tax are determined according to the import policy of the destination country, and the buyer needs to understand and pay them by himself.
Do you provide customization service?
Yes, we do. According to the specific needs of customers and the characteristics of the venue, we can tailor hotel furniture products that meet the requirement for customer.
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What's your delivery time? We need faster delivery time. Can you meet it?
Our delivery cycle is generally 30-60 days.
The specific delivery time depends on the project volumes and terms. If the delivery time of your products is urgent, we can arrange your production order in advance.
Are you a factory or a trading company? Where is the production base?
We are a company integrating industry and trade. We have a large scale with more than 600 employees and have been deeply involved in the furniture industry for 24 years. We have two production bases, one in Foshan and one in Baiyun, with a factory area of 100,000 square meters.
Get Hotel Furniture Customization Solution
We strive to provide the most thoughtful service, excellent quality and value to every customer who customizes hotel furniture from STARJOY.
Reach out to us via phone, email, or through the contact form below, and we'll get back to you promptly within 24 hours.
Rest assured that your privacy is important to us, and all information provided will be handled with the utmost confidentiality.
No.19, Gulou Industrial Zone, Jianggao Town, Baiyun District, Guangzhou
monica@starjoyglobal.com
